At QCS we use Spiceworks to manage your workstations. If you need assistance with anything, and we need to take a closer look, we can send you a link that will get us remote access to your computer. Simple. Secure.
For your servers, we use AnyDesk to remote into them, and check on things like the backup, how the environment is running, etc.
We can also remote into your desktop with AnyDesk. If you need help with something, just ask for the address for your custom configured AnyDesk program, and we will send you the link to download it.
The Spiceworks system also has a ticketing system. You can send an email to [email protected] Please be as detailed as possible, with a short, but descriptive subject line.